FAQs

What is Work Market?

Work Market is a marketplace for work. We provide a modular, web-based Labor Resource Platform™ designed to enable any business to efficiently deliver and manage labor and services.

Work Market was founded by Jeffrey Leventhal, who previously founded the on-site services marketplace OnForce.com, and is backed by Spark Capital and Union Square Ventures.

How can Work Market help my business?

Work Market responds to the specific needs of businesses that are meeting labor demand on an as-needed basis by helping you to scale, automate, and compete in a demanding environment. We know that having the right people in the right place at the right time is essential to achieving your business goals.

What is a Labor Resource Platform?

Like Customer Relationship Management (CRM) is to sales, our Labor Resource Platform (LRP) is a tool to manage labor. Our Labor Resource Platform helps any size business manage employees, consultants, contractors, 1099s, freelancers, etc. in one seamless web based platform.

Our software is built around the simple notion that every hiring process is the same. You need to find, verify, engage, manage, pay, and rate the people that work at your business. This insight inspired us to aggregate and standardize these steps, creating a more efficient marketplace for work.

How does Work Market work?

Work Market can be used to find professionals, to get assignments, or both. Businesses post assignments and can invite professionals with specific qualifications or post the assignment to the entire Work Market network. Professionals can post their profiles, join groups, take tests and background screenings to align themselves for assignments that match their skill sets. Whether you’re managing a team or are part of team, our integrated platform helps you to find professionals, manage projects, and keep employees in sync with your extended workforce.

What’s the cost to use Work Market?

Work Market charges a percentage of every assignment. As a resource, what you see is what you get, since the Work Market fee is already taken out. As a buyer, you enter either your budget for the assignment or the agreed payment for the resource. We'll take care of the rest. Our fees start at 9%, lower than any competitor.

What business functions are handled by Work Market’s LRP?

Work Market is built to help you manage an off-payroll workforce. Many of the tools built into Work Market can be used for your employees as well. Key functions of our platform include:

Vendor Management

- Add your existing contractors to Work Market

- Use Work Market to expand your service reach

- Communicate easily with all your contractors

Background Screening

- Identity Verification

- Full Criminal, Background, and Drug Screening

- Social Security Verification

Competency Validation

- Certification and license information is kept on Work Market's secure server

- Rate professionals and read reviews on past performance

- Create your own skills assessment tests to qualify contractor skills

Accurate and Timely Payment Schedules

- Add, withdraw and make payments from one account

- Invoice, approve, make and receive payments

Tax Compliance and Filing

- For all 1099 third party professionals

Custom Screen, Invoices and Reports

- Customization capabilities make everything look as if it was generated in-house

- Add the specialized data you need in your business

File and Track Proprietary Documents

- Upload your documents into our file manager

- Versioning and labeling help you stay organized

By controlling the end-to-end fulfillment of your assignments and your workforce, you can quickly and efficiently recruit and manage, deliver services, and report on assignments all from the same tool.

Can you provide some examples of how people use Work Market?

Fulfill the Needs of a Variable Workforce

Skilled labor is vetted and available to meet your labor requirements.

Allocate Resources and Avoid Workforce Redundancies

Know where each member of your team is, what their capabilities are, and what they're working on.

Manage Project Tasks and Automatically Monitor to Completion

Post tasks and instructions for a remote workforce. The LRP will manage individual follow through and report it back to you.

Communicate in Real-time

Be informed of issues as they arise enabling speedy resolution.

Meet Milestones and Assignment Deadlines

Keep project management and team communication in one place and measure to objectives in real-time.

Connect a Remote Workforce

Keep your workforce working in-step throughout the entire assignment.

Manage Outsourced Projects

Allow professionals who are working on site to be in sync with those who are working remotely.

Why use Work Market when I am already using multiple systems to manage my workforce?

- Work Market responds to the specific needs of businesses that are meeting labor demand on an as needed basis

- It is the only solution that allows you to find and manage employees, consultants and freelancers on one, fully integrated, web-based platform

- It is the most comprehensive end-to-end solution for managing assignments and the workforce

- There are no license fees to use Work Market’s software

- Work Market has the lowest transaction fees among our competitors

What types of work can we use your platform for?

Any type. We have seen technology workers, paralegals, freelancers, consultants and any variety of on-demand professionals using our platform. The platform provides benefits for companies as small as one person as well as large enterprise users.

Is there an API that let's me hook into Work Market directly?

We understand that people build work management systems or use other tools to deliver assignments to contractors. Work Market's API creates a seamless transition to our platform. For more information, contact our Sales Team.

What if we need help getting started?

Work Market has an expert team of people dedicated to helping you get started and always available on-demand to answer questions. Contact Work Market's Client Services Team.

Why do I pay a fee to Work Market?

Work Market consolidates many costly and time consuming business activities in one secure place, the Work Market platform.

Insurance - provides professional coverage against errors and omissions that might occur on-site, as well as business interruptions and general liability coverage.

Fast Payment - when completing an Immediate Payment Terms assignment people are paid immediately after the assignment is approved - eliminating long payment cycles and the hassle and costs of collecting payment.

Reduced Payment Risk - When you accept an assignment on Payment Terms, Work Market will enforce the rules of the Platform to reduce the risk that you won't get paid on time. If that company doesn't pay you, we will shut down their Work Market account.

Generate Income - building business is automatic and as simple as creating a Profile, and then letting the Work Market platform bring work to you. You can join Groups and take Tests to get more work.

Real-time Response - report issues, provide status updates, and give feedback - anytime, anywhere.

Tax Filing and Compliance - Work Market consolidates all of your payments into one 1099 form - no matter how many different companies you completed work for.

Credentials - your certificates and credentials are consolidated and saved on our secure server and available to companies on Work Market for verification.

1099 information - all tax compliance and filing is handled by Work Market. This saves money for businesses, and gives professionals the added security of not sharing personal information with multiple companies.

Screenings - let everyone on the Work Market network know that you're a safe bet - get your background, credit and drug verifications. Once done, the results are posted to your Profile and provide verification for everyone in the Work Market network.

Have we forgotten anything? Send your ideas to Work Market's Client Services Team.

Who can use Work Market?

Any person. Any business. Just sign up and start using it now. We have clients with 2 employees and they manage 20-30 contractors on our system as well as multi-billion dollar companies that manage thousands of off payroll resources.

Can I create assignments and look for assignments at the same time?

Yes, on one account. Work Market’s Labor Resource Platform makes it easy by allowing you to do both simultaneously using the same account, tools, and settings.

Where is Work Market available?

The United States & its territories. Plans to launch Work Market in other countries are under way, please check back for updates.

How does work get assigned on Work Market?

The assignment process gives you easy access to qualified professionals, and Work Market handles the complications of verification, payment processing, tax compliance, and filing.

There are three primary ways you can send assignments to available resources.

First, you can build a network of trusted resources, organize them into groups based on unique qualifications, and easily send work directly to a group.

Second, search tools on Work Market allow you to select from the entire marketplace of available resources, including those you have already vetted. Filter by location, resource type, qualifications, or keywords to find one or more resources to invite to an assignment.

Finally, you can enable our Instant Network feature to quickly send your assignment to 25 resources with one click.

Once an assignment is sent to potential resources, they are notified via email, sms, or phone. The first person to accept your work is assigned and contact information is immediately shared with you.

How do I get paid on Work Market?

There are two things you must do before you can earn money through Work Market. First, you will need to link and verify at least one bank account to your WM account. Second, you will need to provide certain tax information.

To set up a bank account, go to “Bank Accounts” under the Payments menu. From Bank Accounts, click on the “Add a Bank Account” button.

Linking a bank account is a three step process - 1. submit bank information and initiate a verification deposit; 2. check and record deposit amounts; and 3. confirm deposit amounts.

After filling in your bank account information and initiate a verification deposit, Work Market will make two small deposits into your bank account within 2-3 business days. Make note of them and return to the "Bank Accounts" section of our site. To the right of your Bank account name under the action category, you will see "verify". By clicking “verify” a window will open where you enter the two deposit amounts. Do not use decimal points or dollar signs. Be aware that you have three tries to verify your account or you will lock you out and have to go through the process again.

In your profile, click the 'Edit Profile' button and under the Company section on the left side is a link to Tax Information. Here you submit your tax ID number and complete a W9 form. At the bottom there are downloadable instructions. Once your information is complete, you will be asked to create a 5 digit pin number which acts as your digital signature. A copy of your W9 is always available for download.

Payment terms are agreements that are clearly visible when accepting any assignment. They range from Immediate Payment to to Net 30 days. After an assignment is completed and sent to the owner, they review and if satisfied, approve for payment. When approved, the payment terms 'clock' starts. Funds are transferred to your account at the end of the payment term window, or sooner if the owner processes payment early. To see the specific payment schedule open, the actual assignment where you see date completed, date approved and date of scheduled payment.

To transfer earnings to your bank account, click on the Withdraw Funds button. Under your available balance, fill in the amount you wish to withdraw and select the bank account to receive the funds. Direct deposit may take 2-3 business days depending on your bank’s policies.

Always feel free to contact us with any questions or concerns: clientservice@workmarket.com.

Can my company apply for credit on Work Market?

Work Market offers several ways to pay for your assignments. You can prefund your assignments, and your resources will be paid immediately on completion, or you can use payment terms.

If you use payment terms, you can pay up to 30 days after the assignment is complete.

How do I learn more about Work Market?

We would be glad to provide you with as much information as you need.

Our sales team is available to provide a demo or learn about your business. Click here to contact us today.

What browsers is Work Market optimized for?

You can access Work Market wherever you have an Internet connection. Our platform is fully supported by:

- Internet Explorer (versions 7.0+)
- Firefox (versions 2.0+) - download PC, Mac
- Safari (versions 3.0+) - download Mac

Other browsers may not be fully compatible with Work Market’s functionality.