Service delivery has undergone quite a transformation over the last few years. "Right person, right place, right time" takes on a whole new meaning in a world of smart phones, automation and AI.
Watch the on-demand replay as we welcome guest speaker John Carroll, CEO of The Service Council (TSC), who will share findings from new TSC research that provides a glimpse into the front lines of today's field service practitioners.
The research features data and insights from several hundred field service executives and engineers from companies like Dell, Cisco, Xerox and more.
Mousa Ackall leads the company’s content and brand marketing operation. He works closely with customers to educate them on major industry trends, technology best practices and more.
John founded The Service Council™ in 2009 with a vision to create a platform for innovation sharing, shaping and sharpening; where uncommon service-centric businesses can emulate the strategies deployed by Global Service Leaders. Under Carroll's direction, The Service Council has grown from a groundbreaking idea to a community that features greater than 150,000 service executives worldwide across 6 continents, with representation in greater than 30 countries.