Takeaways: Field Service USA 2018
Well, Field Service USA 2018 was something, wasn’t it? You can’t beat celebrating field service with fellow industry professionals over beers, mechanical bull rides, and flamingo watching. We enjoyed discussing trends, tech, and field service challenges with everyone who stopped by our booth. Here are our takeaways:
Congratulations Mark Porter and High Wire Networks! For the second year in a row, a WorkMarket customer won Best-in-Class “Innovative Approach to Service Delivery”. High Wire Networks’ CEO Mark Porter accepted the award; his presentation detailed how WorkMarket helped centralize his workforce. Last year, this prestigious award was given to Walgreens’ Charles Hughes. Mark, his wife Jennifer, and the WorkMarket team are picture below. Congrats Mark!
Retaining Retiree Knowledge Every day 10,000 baby-boomers retire–and with them their know-how and institutional knowledge. Field service organizations are challenged to transition while maintaining continuity of knowledge. One option is to off-board your retirees into a private talent pool. There, you can hire them for a few hours a week to mentor your next generation of techs and fill scheduling gaps. It's a win-win!
Automating Workflows Is the Future Field service professionals are determined to streamline communication with independent technicians–more time meeting SLAs and less time filling forms. Phone calls, payment, and compliance can all be seamlessly automated from WorkMarket's platform.
Keep the Conversation Going The above takeaways are just a few of the topics that caught our attention at Field Service USA 2018. Join Best-in-Class Innovator Mark Porter on April 26th at 1pm EST for our webinar. Mark will share how he built an award-winning field service organization with WorkMarket.
See you next year!