WorkMarket 2020 In(Sight) Report: What AI & Automation Really Mean For Work

5 min read
WorkMarket Editorial Team
WorkMarket Editorial Team
June 21, 2022
WorkMarket 2020 In(Sight) Report: What AI & Automation Really Mean For Work

#2020InSight Report shows how the dawn of the Fourth Industrial Revolution and a productivity crisis are setting the stage for the cloud-fueled workplace of the future.

NEW YORK; July 13, 2017 -- WorkMarket, the OS that intelligently automates today’s modern workforce, has released its 2020 In(Sight) Report: What AI & Automation Really Mean For Work, shedding light on the rapidly evolving state of work as digital transformation collides with the on-demand labor revolution. The report looks specifically at these trends from both the viewpoint of business leaders, and employees.

2020 Insight Report Popup

Key findings from the report include:

Automation holds real business potential, despite differing viewpoints among business leaders and employees.

  • More than half (52% vs. 29% employees) of business leaders are interested in workforce automation.
  • Employees are most likely to say they feel indifferent (32% vs. 10% business leaders) about automation.

Automation has more immediate and applicable value than Artificial Intelligence, at least for now.

  • 41% are currently using workforce automation technology while only 13% are using Artificial Intelligence technology.
  • More than half of business leaders (56%) plan to implement workforce automation technology in the next 3-5 years compared to 44% for Artificial Intelligence.

Implement Automation Chart

The prospect of automation is real and within sight for many businesses.

  • 74% of respondents, both business leaders and employees, believe that at least parts of their job could be automated.
  • Automation Chart
  • 61% of business leaders believe that automation can be somewhat or very easily utilized in their industry and jobs within their industry in the next 12 months.

While IT issues, data processing and time entry are the biggest distractions, they’re also the most automatable tasks today.

  • IT/technology issues ranked highest by both business leaders (43%) and employees (29%) as the task most keeping them from doing more important work.
  • Distract Chart
  • 70% of business leaders believe that 10% to nearly 40% of their time is devoted to tasks that are mundane and not core to their job description, equating to approximately 45 minutes to 3+ hours of an 8 hour workday.

An overwhelming majority of respondents believe automation possesses real value, and could save them hundreds of hours a year.

  • 90% of respondents believe there are advantages to automating tasks at their organization, particularly a reduction in manual errors (48%), an increase in the speed at which tasks are completed (42%) and better quality work product (38%).
  • 53% of employees believe they could save up to 2 hours a day by automating tasks; that equates to roughly 20 hours a month.
  • 78% of business leaders believe they could save up to 3 hours a day by automating tasks; that equates to roughly 30 hours a month.

The report found that while business leaders struggle to gain more productivity from their workforce, workers have been bogged down with manual tasks that have little to do with their job. As business leaders experiment with technology to find better approaches to work, they expect automation of their workforce to help combat declining productivity and alleviate inefficiency and employee burnout.

The WorkMarket study explores how automation will empower humans to do their jobs better, adding to a growing consensus among innovation leaders that the future will see humans use advanced technology to find better ways to get work done.

Perspectives on the future of work:

Charles Hughes, VP of Technical Site Services at Acuative, shared how automation helps the company achieve a greater customer experience. “I realize there are anxieties over automation displacing human workers, but the robots aren’t coming for these jobs yet,” said Hughes. “WorkMarket shows us that we can maximize productivity while the workforce gains maximum flexibility. AI isn’t truly here, but automation is and it’s helping improve customer loyalty.”

“This research from WorkMarket supports growing evidence of the seismic workforce changes on the horizon,” said NYU Professor Arun Sundararajan, author of The Sharing Economy. “A key to success with tomorrow’s mix of traditional employees, digital substitutes and crowd-based work systems is ensuring that the needs of both shareholders and the labor force are met. Productivity gains through automation and on-demand innovation are essential to maintaining economic growth levels that create sufficient future demand for human talent. I am encouraged by this new evidence highlighting the perceived benefits of automation and enterprise technology across a spectrum of stakeholders.”

The 2020 In(Sight) report affirms business leaders’ need to automate an increasingly blended workforce of traditional and on-demand workers. That’s why the WorkMarket platform has moved beyond simple Freelance Management System to become the first end-to-end solution to automate work in the cloud,” said WorkMarket CEO Stephen DeWitt. “We look forward to continuing to help enterprises realize the benefits of intelligently automating work and freeing workers from the non-core tasks that stifle productivity and creativity.”

About the 2020 In(Sight) Report

The 2020 In(Sight) Report: What AI & Automation Really Mean For Work was commissioned by WorkMarket in partnership with KRC Research as the most comprehensive study of its kind. The report surveyed 200 business leaders and 200 employees across four key industries: media and publishing, financial services and insurance, telecommunications and IT, and corporate retail. The survey was fielded online in April 2017, focusing on workforce productivity, business impact, effective workforce management practices, the use of contract labor, and compliance. To obtain the full report and dive deeper into how work is changing, click here.

About WorkMarket

WorkMarket has set out to build a brighter future for work. Partnering with innovation leaders like Accenture and ServiceNow, WorkMarket helps enterprises transform their operations from the cloud up, opening a new world of productivity and profitability. By focusing on the fusion of a flexible workforce and work automation technology, WorkMarket’s cloud-based software sets new standards for modern competitiveness. From enterprises looking to achieve more with less, to highly skilled independent professionals seeking compelling contract work, the WorkMarket platform streamlines management for a modern workforce. To learn more, visit

For any questions or press inquiries about the 2020 In(Sight) Report, please contact WorkMarket Director of Marketing Mousa Ackall at [email protected] or 678-662-7371.