Client Story

Better pay enables stronger growth.

With a network of 1500+ independent contractors, this American Sign Language translation company needed a more efficient way to process payments. They chose WorkMarket to automate payment workflows, saving admin time and helping to retain freelancers.

Man on a virtual call communicating with sign language

The Challenge

Providing video relay services for the deaf and hard of hearing, this translation company counts on a large freelance workforce to meet its needs. However, a slow, cumbersome pay process was taking a big bite out of productivity in the back office. Internal staff were spending hours each pay period printing, verifying, obtaining signatures and sending out checks, which were sometimes lost in the mail. Additionally, their freelancers were vocal in desiring direct deposit payments.

Fast, Easy Pay

Easy, reliable pay

The inefficient manual and time-consuming processes to pay its freelancers prompted the company to search for a solution. The company knew WorkMarket, as an ADP company, would be able to provide reliable pay and best-in-class service. WorkMarket also offered the direct deposit option, allowing the company to process 400 fewer checks each month. This has freed team members to spend more time on productive tasks, such as spend analysis.

WorkMarket interface showing payment preferences in desktop and mobile screens
Improved Efficiency

Automated workflows reduces overhead

After adopting WorkMarket, the firm is now able to divert internal resources to growing the business instead of stuffing envelopes. As a result, the company has achieved a 30 to 40% annual growth rate without the need to add headcount.

“With WorkMarket, we've been able to support that growth and top line with zero internal … [operating expense] spend related to it."
~ VP Finance

WorkMarket interfaces showing review and approve assignment screens
Smart Contractor Features

Better worker experience

WorkMarket enabled interpreters to be paid automatically via direct deposit without having to log in every pay period and deposit the money into their bank account. The company also chose WorkMarket because of its ease of use and efficient mobile app – both critical pieces for introducing a new payment platform to its interpreters. After implementing the new process, freelancers have reported higher satisfaction rates with this preferred payment option.

WorkMarket at Work

Why WorkMarket

When you partner with us, we’ll enable you to better manage your independent contractors and unlock new possibilities for your business.

Attract top-tier talent

A great onboarding and payment experience for workers

Meet customer demand

Quickly identify the right workers for the right jobs

Scale your business fast

Talent base grows — not administrative burden

Improve compliance

Efficiently verify and track your business requirements

Gain visibility into your workforce

Real-time analytics on contractor spend and usage

Reduce cost, drive profitability

Automated processes save time and money

Two-minute overview

Two-minute overview

See how to automate workflows, from onboarding to paying your contractors.

Interactive demo

Interactive demo

Click through our self-guided demo to see how you can manage and pay contractors with ease.

Contact us today

Contact us today

Learn how our independent contractor management system can be customized for your needs.