Better pay enables stronger growth.
With a network of 1500+ independent contractors, this American Sign Language translation company needed a more efficient way to process payments. They chose WorkMarket to automate payment workflows, saving admin time and helping to retain freelancers.
Providing video relay services for the deaf and hard of hearing, this translation company counts on a large freelance workforce to meet its needs. However, a slow, cumbersome pay process was taking a big bite out of productivity in the back office. Internal staff were spending hours each pay period printing, verifying, obtaining signatures and sending out checks, which were sometimes lost in the mail. Additionally, their freelancers were vocal in desiring direct deposit payments.
The solution and results
Easy, reliable pay
The inefficient manual and time-consuming processes to pay its freelancers prompted the company to search for a solution. The company knew WorkMarket, as an ADP company, would be able to provide reliable pay and best-in-class service. WorkMarket also offered the direct deposit option, allowing the company to process 400 fewer checks each month. This has freed team members to spend more time on productive tasks, such as spend analysis.
Automated workflows reduces overhead
After adopting WorkMarket, the firm is now able to divert internal resources to growing the business instead of stuffing envelopes. As a result, the company has achieved a 30 to 40% annual growth rate without the need to add headcount.
“With WorkMarket, we've been able to support that growth and top line with zero internal … [operating expense] spend related to it."
~ VP Finance
Better worker experience
WorkMarket enabled interpreters to be paid automatically via direct deposit without having to log in every pay period and deposit the money into their bank account. The company also chose WorkMarket because of its ease of use and efficient mobile app – both critical pieces for introducing a new payment platform to its interpreters. After implementing the new process, freelancers have reported higher satisfaction rates with this preferred payment option.
“WorkMarket has been a great business partner. They've always been available when we have minor technical issues, and always very responsive. They've also been very helpful working with us on adoption to make sure we fully understand the tool.”
When you partner with us, we’ll enable you to better manage your independent contractors and unlock new possibilities for your business.
Attract top-tier talent
A great onboarding and payment experience for workers
Meet customer demand
Quickly identify the right workers for the right jobs
Scale your business fast
Talent base grows — not administrative burden
Efficiently verify and track your business requirements
Gain visibility into your workforce
Real-time analytics on contractor spend and usage
Reduce cost, drive profitability
Automated processes save time and money
See how to automate workflows, from onboarding to paying your contractors.
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