Client Story
Better pay enables stronger growth.
With a network of 1500+ independent contractors, this American Sign Language translation company needed a more efficient way to process payments. They chose WorkMarket to automate payment workflows, saving admin time and helping to retain freelancers.
The Challenge
Providing video relay services for the deaf and hard of hearing, this translation company counts on a large freelance workforce to meet its needs. However, a slow, cumbersome pay process was taking a big bite out of productivity in the back office. Internal staff were spending hours each pay period printing, verifying, obtaining signatures and sending out checks, which were sometimes lost in the mail. Additionally, their freelancers were vocal in desiring direct deposit payments.
The solution and results
Easy, reliable pay
The inefficient manual and time-consuming processes to pay its freelancers prompted the company to search for a solution. The company knew WorkMarket, as an ADP company, would be able to provide reliable pay and best-in-class service. WorkMarket also offered the direct deposit option, allowing the company to process 400 fewer checks each month. This has freed team members to spend more time on productive tasks, such as spend analysis.
Automated workflows reduces overhead
After adopting WorkMarket, the firm is now able to divert internal resources to growing the business instead of stuffing envelopes. As a result, the company has achieved a 30 to 40% annual growth rate without the need to add headcount.
“With WorkMarket, we've been able to support that growth and top line with zero internal … [operating expense] spend related to it."
~ VP Finance
Better worker experience
WorkMarket enabled interpreters to be paid automatically via direct deposit without having to log in every pay period and deposit the money into their bank account. The company also chose WorkMarket because of its ease of use and efficient mobile app – both critical pieces for introducing a new payment platform to its interpreters. After implementing the new process, freelancers have reported higher satisfaction rates with this preferred payment option.
WorkMarket at Work
Why WorkMarket
When you use WorkMarket, you gain access to tools designed to support contractor payment and workflow coordination.
Increase contractor satisfaction
A seamless account setup and payment experience for workers.
Meet customer demand
Ability for you to quickly identify which of your workers are right for your jobs.
Focus more on what matters
Streamlined processes, cut down on inefficient manual tasks, allowing more time for you to focus on your business.
Improve compliance
Efficiently review and track your business requirements.
Gain visibility into your contractors
Real-time analytics on contractor spend and usage.
Reduce cost, drive profitability
Streamlined processes save time and money.
Two-minute overview
See how to help streamline workflows, from account set up to paying your contractors.
Interactive demo
Click through our self-guided demo to see how you can facilitate contractor payments and workflows with ease.
