Client Story
Regional IT service co. grows 300%, goes national
WorkMarket helps an IT services company optimize the way they onboard, organize and deploy contractors, driving expansion, improving operational efficiency and increasing customer satisfaction.
The Challenge
With 3,000 independent contractors maintaining systems that power 7000 businesses, this company needed a platform to help them scale service operations by making contractor management more efficient. The company faced challenges on many fronts: Organizing and assessing talent, quick onboarding and verification of US tax ID and banking information, and visibility into worker performance metrics. Previous manual methods made it difficult to meet client demand with speed and consistent quality.
The solution and results
Onboard and deploy quickly
With WorkMarket, this company could quickly onboard new contractors, sorting and organizing them into Labor Clouds based on skills, certifications and location. These pools of talent make it easier to quickly identify the right workers - even on short notice - allowing the firm to scale and expand service delivery operations nationwide.
Dispatch time reduced by 25%
Ensure workers are qualified
Using WorkMarket's skill assessment capabilities, the company was able to set up tests and surveys to help ensure their contractors had the necessary skills to handle the work they would be assigned. Proper vetting helped ensure the right talent was put on each job, improving the quality of delivery across the organization.
Increased customer retention by 20%
Increased visibility
With WorkMarket’s robust reporting capabilities, the business was able to gain visibility into the most important KPIs to better manage their independent contractor workforce. They now have real-time metrics on customer satisfaction, response times and network coverage. This clarity has allowed the firm to continually improve operations and customer service.
The company achieved the highest customer satisfaction score in its history.
WorkMarket at Work
Why WorkMarket
When you use WorkMarket, you gain access to tools designed to support contractor payment and workflow coordination.
Increase contractor satisfaction
A seamless account setup and payment experience for workers.
Meet customer demand
Ability for you to quickly identify which of your workers are right for your jobs.
Focus more on what matters
Streamlined processes, cut down on inefficient manual tasks, allowing more time for you to focus on your business.
Improve compliance
Efficiently review and track your business requirements.
Gain visibility into your contractors
Real-time analytics on contractor spend and usage.
Reduce cost, drive profitability
Streamlined processes save time and money.
Two-minute overview
See how to help streamline workflows, from account set up to paying your contractors.
Interactive demo
Click through our self-guided demo to see how you can facilitate contractor payments and workflows with ease.
