Client Story
Making it easier to manage hundreds of work orders
Still reliant on a manual contractor management process, a 30-year-old technical services firm discovers a better, faster, less expensive way to manage its independent contractors.
The Challenge
Servicing everything from vending machines and fitness equipment to digital signage and electric vehicle chargers, this company was ready to overhaul its contractor management system as it shifted to a 1099 workforce. The company's challenges spanned from onboarding and vetting workers to efficiently routing work orders and making accurate payments.
The solution and results
Smart Talent Organization
WorkMarket’s Labor Clouds were an immediately popular feature. With the ability to pre-vet their talent around skills, experience and location, the company could now more rapidly assign the right people to the right work order. Project managers could easily see worker ratings, assignment completions and other performance metrics, providing a 360 view during the selection process.
"There is a lot of power in the [WorkMarket] system."
~ VP Sales and Marketing
Efficient Work Management
With a steady flow of 300-500 work orders every week, the company found WorkMarket’s automated work assignment features made everything easier. Job details and requirements were clearly documented and routed to workers on the work order, helping to ensure alignment on each project. In addition, WorkMarket's best-in-class app allowed workers to communicate with internal teams in real time, and upload photos of completed work.
“Technicians find the mobile app easy to use as well. When workers are on site, we require they take and upload a before and after photo, which we use to manage the quality of work."
~ VP Sales and Marketing
Streamlined Payment Processes
When it comes to payments, WorkMarket makes it easier. Invoices come in, they are routed, approved and payment processing is fully automated -- reducing discrepancies and saving hours of admin time. Manually processing 300-500 checks a week is a thing of the past. Both the company and its contractors benefit from the faster, more efficient payment process.
“The WorkMarket team has become a true partner to our business… We are looking forward to utilizing more of the platform features to support other areas of our business.”
~ VP Sales & Marketing
WorkMarket at Work
Why WorkMarket
When you use WorkMarket, you gain access to tools designed to support contractor payment and workflow coordination.
Increase contractor satisfaction
A seamless account setup and payment experience for workers.
Meet customer demand
Ability for you to quickly identify which of your workers are right for your jobs.
Focus more on what matters
Streamlined processes, cut down on inefficient manual tasks, allowing more time for you to focus on your business.
Improve compliance
Efficiently review and track your business requirements.
Gain visibility into your contractors
Real-time analytics on contractor spend and usage.
Reduce cost, drive profitability
Streamlined processes save time and money.
Two-minute overview
See how to help streamline workflows, from account set up to paying your contractors.
Interactive demo
Click through our self-guided demo to see how you can facilitate contractor payments and workflows with ease.
