Field service professionals are "under pressure to optimize costs and shorten lead times, prompting more experimentation with the use of an external workforce." That's according to Jim Robinson, Gartner's top field service analyst.
Not only are savvy businesses using independent contractors to augment their service operation, they're also using powerful automation technology to guarantee the right person, at the right place, at the right time.
For field service organizations still using W-2 employees and legacy processes, there's still hope. This exclusive new guide provides actionable advice for service executives looking to build an agile and tech-enabled service delivery operation.
OUR GUIDE WILL HELP YOU: