The Service Council: Future of Work

Service Workforce Redefined

About this Report

The need for agility (speed, collaboration, flexibility) in executing today’s field service workforce strategy has never been more challenging. Customer needs and demands continue to increase. These needs and expectations are growing daily with rapid improvements in technology and parallel experiences delivered by the likes of Amazon or Uber.

In today's market, customers are demanding increased predictability, better response times, and an enhanced experience; all while expecting a lower cost of service.

In this newest research paper conducted by the Service Council, you'll learn:

  • The most recent data and trends, collected from hiring and operational managers around the globe.
  • The top internal and external challenges facing organizations everywhere.
  • How managers are leveraging agile workforces.
  • Best practices on how you can capture retiring knowledge, find and retain talent, and manage new and old generations.
Get Your Copy Now
Your privacy is assured