The need for agility (speed, collaboration, flexibility) in executing today’s field service workforce strategy has never been more challenging. Customer needs and demands continue to increase. These needs and expectations are growing daily with rapid improvements in technology and parallel experiences delivered by the likes of Amazon or Uber.
In today's market, customers are demanding increased predictability, better response times, and an enhanced experience; all while expecting a lower cost of service.
In this newest research paper conducted by the Service Council, you'll learn: