ASD achieves 25% YOY growth leveraging ITFS Marketplace
During a high-growth period, Automated Systems Design (ASD) faced multiple challenges while expanding recruitment and scaling operations. WorkMarket helps the company find qualified talent while also automating onboarding, assignment workflows, and payments.
ASD, a nationwide provider of workplace technology solutions, was struggling to recruit and onboard qualified talent while also meeting SLA's amid a high growth period. Their "1-3-5 Service Methodology" requires the team to meet a speedy timeline for client delivery: 1 hour to acknowledge a request, 1 day to schedule a site visit, 3 days to get a tech onsite and 5 days to complete the work. Additionally, a fast and flexible payment option was necessary to maintain worker satisfaction and reduce the burden on internal staff.
The solution and results
Finding IT talent on WorkMarket's Marketplace
The WorkMarket IT Field Service Marketplace has been integral for ASD to supplement its network of technicians, supporting its 25% YoY growth for the last 4 years. Project managers have visibility into each worker's performance ratings, location, background checks and abandon rates to help ensure the tech has the proper skills for the project at hand. Access to WorkMarket's Marketplace helps give the team peace of mind that they can meet demand as the company scales for growth.
"I know if I am going somewhere new and doing something different that I can easily find people to do that for me on WorkMarket. That is how I have been able to grow" - Doug Gies, VP Operations
The right tech at the right time in the right place
WorkMarket helps ASD verify worker ID and bank accounts, storing everything in one central location along with W9 information, certifications, licenses and more. ASD also utilizes WorkMarket's Labor Clouds to easily organize talent into groups based on similar skill sets and profiles for easy identification and job routing. This gives ASD the confidence to know that these pre-vetted workers meet necessary requirements and are ready to accept assignments.
“WorkMarket is invaluable to me. We can get workers onboard quickly and get them working.” - Doug Gies, VP Operations
Managing assignments at scale
Manually tracking and routing such a high volume of assignments was a burden for the ASD team. WorkMarket's assignment management capabilities include templates for recurring work, which ASD utilizes to manage their assignments at scale. Templates can be easily customized based on client or project type, and built-in rules help ensure all details and qualifications are specified including deliverables, location, scheduling and rate of pay. Project managers can then route assignments to individuals or entire Labor Clouds. Workers can access the WorkMarket app to upload deliverables and communicate directly with the ASD team while on site.
“We use assignment templates for recurring work all day, every day. The automation that WorkMarket provides is invaluable." - Doug Gies, VP Operations
A full payment solution
ASD recognizes the importance of fast and flexible payment to retain workers, and strives to "pay quickly and pay well." WorkMarket helps by offering automated invoice generation, pre-set terms and an expedited payment option to workers. At year-end, WorkMarket also automatically files and furnishes 1099-NEC forms to help the company stay compliant. Furthermore, a dashboard reporting feature provides visibility into contractor spend based on worker, project or time period.
“WorkMarket provides a full solution for payment – secure, flexible and fast.” Doug Gies, VP Operations, ASD
"Superior service and support have made the WorkMarket platform an invaluable tool and an integral part of ASD’s continued growth and success."
VP of Oerations, ASD
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