IT staffing firm boosts customer NPS to 98%
With business booming, a global IT services outsourcing company turned to WorkMarket to help find quality contractor talent and improve operational efficiencies to meet customer demand.
This IT staffing firm connects field service technicians to clients across the globe, leveraging a network of 2,200 independent contractors to serve 60 enterprises. The main challenge was the struggle to find reliable IT talent, especially in smaller geographies. Additional challenges revolved around the time-consuming administrative tasks to onboard and organize contractors.
The solution and results
Easy access to top talent
Using WorkMarket's IT Field Services Marketplace, the firm was introduced to thousands of technicians with the required skills, certifications and performance ratings in the geographies they needed. They can now quickly fill more jobs in more locations while knowing they are sending quality techs they trust on-site.
“If you are trying to augment your staff with 1099 workers, WorkMarket is the platform I recommend."
~ Resource Manager
With WorkMarket, the company uses automated workflows to collect certification/license requirements, verify U.S. worker tax ID, and request workers to complete a background check. Workers also benefit from a seamless self-onboarding experience, which expedited the process and reduced administrative burdens for the company. This allowed them to achieve cost savings with less internal headcount dedicated to contractor management.
“It’s critical to take advantage of the full WorkMarket feature set to get more than an address book of potential workers.”
~ Resource Manager
Better talent matching improves delivery
The company uses WorkMarket Labor Clouds to organize talent into groups based on skill sets, location and other requirements for easy identification. This allows them to quickly match talent to incoming work orders, with the confidence that they are sending quality workers on-site. In the process, they successfully trimmed their dispatch time from 3-5 days to just 1.5! They also improved the quality of their deliverables.
Client Net Promoter Score (NPS) increased from 80% to 98%
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Attract top-tier talent
A great onboarding and payment experience for workers
Meet customer demand
Quickly identify the right workers for the right jobs
Scale your business fast
Talent base grows — not administrative burden
Efficiently verify and track your business requirements
Gain visibility into your workforce
Real-time analytics on contractor spend and usage
Reduce cost, drive profitability
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